Compass is now entering our second year of working with Cloud Insurance. Prior to working with Cloud Insurance, the online administration of our business was a daily concern costing a great deal of resources to manage. Since implementing Cloud Insurance within our business, we have increased client satisfaction, improved the efficiency of our entire administrative operations, and are able to manage onboarding new clients and renewals at a much higher rate.
From a technical perspective, the online administrative system is very user friendly, easy for our clients and partners to access and work with, and extremely flexible to accommodate the variety of plan designs and enrollment situations we work with.
From a servicing perspective, the principals at Cloud Insurance are true partners – they are always accessible for any needs we have, work very quickly to meet our timelines, and are creative in developing solutions to maximize our efficiency. Most importantly, Cloud Insurance continually works with the commitment to operating with the highest levels of integrity and character.
Compass Benefits Group, Inc.